How AI is Changing Financial Services
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Simply put, AI refers to the capability of a machine or a computer to process information, learn, and make decisions or predictions that would typically require human intelligence. One of the most powerful ways to engage with this technology is through Conversational AI, which enables machines to understand, interpret, and respond to natural human language. Conversational AI powers chatbots, and helps deliver answers to the questions and searches that customers conduct with their voices. Within an organisation, it’s the technology that fuels Agent Assist and other internal support operations.
UK customers are accepting and adopting conversational AI as part of their everyday lives. Even those over the age of 65 are familiar with voice-activated technology. In fact, a sizable percentage of every age group report using it at least 2-3 times per week, ranging from 75% of 55-64 year olds to 84% of 35-44 year olds.
In the same study, 35–44-year-olds also report…
Last week, Tesco announced plans to use Clubcard data to nudge customers toward healthier and smarter financial choices.
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